Welcome, and thank you for agreeing to take part in our survey. We would like to ask you a few questions about how you would react if you were shopping online and the inaccessibility of the website prohibited you from either accessing the website or completing your transaction. There will be two brief scenarios followed by some questions, and you may stop taking the survey at any time for any reason if you are uncomfortable. To stop taking the survey simply close out of the window. At times these questions may seem repetitive, but please answer each honestly. Remember, this is all in the name of science. Let’s get started!